Posts Tagged ‘primary care’

Lean Healthcare – Streamlining Primary Care Services

Lean Healthcare – Streamlining Primary Care Services


This VA Hospital is a small facility focused on the Primary Care, Rehabilitation and Mental Health needs of its Veteran-Patients. Most surgeries and other specialties are handled at the larger regional hub medical center.

Given the focused mission of this smaller medical center they decided to focus Lean Six Sigma on improving patient service in Primary Care. The quality of care in this medical center was excellent, but seeing patients at their appointment time was poor. Only 9% of patients were seen on-time for their primary care appointment. This caused stress for patients and for the healthcare providers (Support Staff, Nurses and Physicians).

Project Overview

  • Initial Assessment
  • Performance Scorecard
  • 5S Visual Management
  • Spaghetti Diagrams
  • Time Study / Quickchangeover

We used a variety of Lean tools, over an 8 week period, to improve on-time delivery of care to patients. Each one will be covered separately.

However, before we go into the details, I will cover how we decided to use the tools show above. An initial assessment of the department showed three problems.

The first was a lack of awareness of how the department was performing. Doctors, Nurses and support staff worked all day, went home and had no idea how the overall department had performed that day. They know how they did, and how their patients were feeling, but there was no connection with the overall Primary Care organization. Everyone worked in their own silo.

The second problem was a general lack of organization and standardization in the workplace. The hallways were cluttered and every exam room was set up differently. It was hard for patients in wheelchairs to maneuver around hallway obstacles. Providers had to walk around, from room to room looking for instruments and information.

Finally, there was an on-time delivery of care problem due to rooms being used for exams, longer than scheduled. The department was properly staffed, and technically has enough space, but there was often a lack of rooms available when a patient was ready scheduled to be examined.

Consequently, patients were rarely seen at their appointment time. Not seeing patients on time caused them to wait longer and leave the exam later than expected. This resulted in a culture of inefficiency, disorganization and a lack of timeliness. Patients learned to come late to appointments, because they knew they wouldn’t be seen on time. Providers got frustrated at the lack of organization in the workplace and had to stay at the hospital longer than their normal shift

Performance Scorecards Lean is a set of tools to identify and eliminate non-value-added activities. It creates visibility. The first step in our Lean journey was to create visibility. The Lean Team (Doctors, Nurses, Support Staff) created the Primary Care Performance Scorecard. This scorecard represents a few key performance indicators.

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Be the first to comment - What do you think?  Posted by admin - December 1, 2017 at 5:03 pm

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Take Care Health Systems Expands Treatment for Skin Conditions and Minor Injuries | Business Wire

Take Care Health Systems Expands Treatment for Skin Conditions and Minor Injuries | Business Wire

CONSHOHOCKEN, Pa.–(BUSINESS WIRE)–Take Care Health Systems, a wholly-owned subsidiary of Walgreens

(NYSE:WAG) (NASDAQ:WAG) and the largest and most comprehensive provider

of convenient care clinics and worksite health and wellness centers in

the country, is now offering a new set of procedures for skin conditions

and minor injury treatments.

As part of this expansion of services, Take Care Clinics now offer the

following procedures:

  • Wart removal with Cryotherapy

  • Skin tag removal

  • Closure of minor cuts with Dermabond®

  • Treatment of skin irritations (Contact Dermatitis)

  • Expanded scope of skin evaluation and treatment for skin infections,

    injuries and rashes

Take Care Clinics provide access to high-quality, convenient and

affordable health care to meet the needs of patients and their families.

The addition of these new services is a result of feedback from

patients, Take Care Health Providers and recent research which

identified a desire for the treatment of these types of skin conditions

in the convenient care setting. According to the Department of Health

and Human Services, over 48 million skin examinations are conducted each

year, which result in 3.2 million viral wart procedures and 3.3 million

skin tag removals.

“Patients are very satisfied with the service and offerings at Take Care

Clinics, and we’ve found that they are looking for additional

high-quality, convenient and affordable treatment options in our care

setting,” said Peter Miller, Take Care Health Systems’ president and

CEO. “We will continue to evaluate and implement new services which meet

the needs of patients and can be offered with clinical excellence at

Take Care Clinics.”

Take Care Clinics are professional walk-in health care centers open

seven days a week, with extended evening and weekend hours. Clinics are

staffed by board certified nurse practitioners and physician assistants

who treat patients 18 months and older for common illnesses such as

strep throat, ear and sinus infections, pink eye and poison ivy, and are

able to write prescriptions when necessary. The clinics also offer

preventative services, such as camp, sport and back-to-school physicals;

men’s and women’s health evaluations and vaccinations including GARDASIL

(HPV), Menactra (Meningitis), the Shingles vaccine and others.

Take Care Health Systems encourages all patients to have a health care

home, a primary care provider they see for ongoing medical needs and

routine exams. If a patient’s condition falls outside the scope of

service at a Take Care Clinic, the patient is referred to an appropriate

site for care, such as a primary care provider or specialist.

“Take Care Health Systems employs exceptional health care professionals

who are educated and prepared to offer high-quality treatment for an

array of skin conditions,” said Sandra Ryan, RN, MSN, CPNP, FAANP and

chief nurse practitioner for Take Care Health Systems. “If a patient at

a Take Care Clinics is seeking treatment for a condition that falls

outside of our scope of service, our clinicians expertly advocate for

patients, making sure they get the right care, in the right place, at

the right time.

Take Care Health Systems currently manages 345 Take Care Clinics at

Walgreens drugstores in 35 markets across 19 states, including locations

in: Atlanta, Boulder-Longmont, Colo., Chicago, Cincinnati, Cleveland,

Columbus, Ohio, Denver, Fort Lauderdale, Green Bay, Wis., Houston,

Indianapolis, Jacksonville, Kansas City, Knoxville, Las Vegas,

Louisville, Madison, Wis., Memphis, Miami, Milwaukee, Nashville, Tenn.,

New Orleans, Orlando, Fla., Oshkosh, Wis., Peoria, Ill.,

Philadelphia-area, Phoenix, Pittsburgh, Rockford, Ill., St. Louis,

Tampa, Fla., Topeka, Kan., Tucson, Ariz., West Palm Beach, Fla. and

Wichita, Kan.

About Take Care Health Systems

Take Care Health Systems (,

a wholly owned subsidiary of Walgreens and part of Walgreens Health and

Wellness division, is the largest and most comprehensive manager of

worksite health and wellness centers and convenient care clinics in the

country. TCHS is comprised of Take Care Consumer Solutions (

and Take Care Health Employer Solutions (

Take Care Consumer Solutions manages Take Care Clinics at select

Walgreens drugstores throughout the country. Patient care at each of the

Take Care Clinics is provided by Take Care Health Services, an

independently owned state professional corporation established in each

market. Take Care Health Employer Solutions manages primary care, health

and wellness, occupational health, pharmacy and fitness centers at large

employer campuses. Combined, Take Care Health Systems manages more than

700 worksite and retail health care centers.

About Walgreens

Walgreens (

is the nation’s largest drugstore chain with fiscal 2008 sales of $59

billion. The company operates 6,857 drugstores in 49 states, the

District of Columbia and Puerto Rico. Walgreens provides the most

convenient access to consumer goods and services and cost-effective

pharmacy, health and wellness services in America through its retail

drugstores, Walgreens Health Services division and Walgreens Health and

Wellness division. Walgreens Health Services assists pharmacy patients

and prescription drug and medical plans through Walgreens Health

Initiatives Inc. (a pharmacy benefit manager), Walgreens Mail Service

Inc., Walgreens Home Care Inc., Walgreens Specialty Pharmacy LLC and

SeniorMed LLC (a pharmacy provider to long-term care facilities).

Walgreens Health and Wellness division includes Take Care Health Systems.

Be the first to comment - What do you think?  Posted by admin - August 30, 2017 at 5:05 pm

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Healthcare Provider, HealthCare Partners, CEO Dr. Robert Margolis Honored for Hospital Philanthropy

Healthcare Provider, HealthCare Partners, CEO Dr. Robert Margolis Honored for Hospital Philanthropy

Photo by: Bryan Colosky / Unsplash

Torrance, CA (PRWEB) November 17, 2008

Robert J. Margolis, MD, CEO of HealthCare Partners LLC, a healthcare provider with operations in California, Nevada, Florida, and Utah, headquartered in Torrance, California was honored by the Legacy Society of the California Hospital Medical Center Foundation on Thursday, Oct. 2, for his philanthropic leadership and support of the hospital.

Dr. Margolis — a long-time member and past chair of California Hospital Medical Center's Community and Foundation Boards — received the Legacy Society's Lantern of Hope Award for his role as a volunteer fundraiser for the hospital and healthcare provider.

Bruce Greenfield, MD, chief of staff at California Hospital Medical Center, presented the award to Dr. Margolis at the foundation's 15th Annual Legacy Celebration, held in the Keck Auditorium on the hospital's campus. He referred to Dr. Margolis as a “respected healthcare provider and leader for his thoughtful vision and understanding of the dynamics of the healthcare marketplace.”

Dr. Greenfield commended Dr. Margolis on his 20 years' experience in the managed care industry and his efforts on behalf of the California Hospital Medical Center. “In 2007, Dr. Margolis and his wife, Lisa, made a significant multi-year commitment in support of the When Seconds Count capital campaign for the trauma and emergency services department expansion project,” Dr. Greenfield said. “In his role as a volunteer fundraiser for the hospital, Dr. Margolis understands the importance of leading by example.”

Dr. Margolis was one of three individuals honored that evening by the Legacy Society for their philanthropic activities on behalf of the hospital. The other two honorees were Patricia Britt, RN, director of Pediatrics and Couplet Care at California Hospital, and Judy Caddies, longtime member and past president of the hospital's Auxiliary.

Dr. Margolis was a founding partner and the managing partner of California Primary Physicians Medical Group, one of the organizations from which HealthCare Partners was formed. Under Dr. Margolis' leadership, HealthCare Partners has become a highly respected and innovative physician-owned and operated healthcare provider and medical group as well as an Independent Physician Association (IPA) and Management Services Organization (MSO). Dr. Margolis currently serves as chairman of the Board of the National Committee for Quality Assurance (NCQA) and as a member of the Executive Management School Advisory Committee, UCLA School of Public Health. He is immediate past Chairman of the board of the California Association of Physician Groups (CAPG) and the California Hospital Medical Center.

Dr. Margolis is Board certified in internal medicine and medical oncology, and while practicing medicine, was an active member of the American College of Physicians and the American Society of Clinical Oncology. He is a graduate of Rutgers University and the Duke University Medical School and served a fellowship at the National Cancer Institute.

About HealthCare Partners Affiliates Medical Group and HealthCare Partners, LLC (HCP):

HCP is a premier healthcare provider that manages and operates medical groups and affiliated physician networks nationally in its pursuit of excellent quality healthcare delivered in a dignified and compassionate manner. HCP operates HealthCare Partners Affiliates Medical Group (California), JSA Healthcare Corporation (Florida, Nevada, and Utah), The Camden Group (national consulting firm), and HealthCare Partners Institute. A leader in multispecialty integrated and coordinated care delivery, HCP's medical groups and affiliated physicians care for more than 742,000 patients, including more than 141,000 Medicare Advantage members nationally.

HealthCare Partners Affiliates Medical Group (HCPAMG) has earned awards for clinical excellence and patient satisfaction from the Integrated Healthcare Association, and has been recognized by health plans and business groups for medical leadership, the high quality of medical care delivered, operational effectiveness, and high rates of patient satisfaction. HCPAMG employs 500+ primary healthcare providers and specialty physicians who provide healthcare for patients in Los Angeles County and north Orange County, California, through 47 neighborhood offices, that include five urgent care centers, three medical spas, an ambulatory surgery center, and an on-site office at a large employer. HCP's network of affiliated physicians, with the addition of PA, represents over 600 affiliated primary care physicians in hundreds of Greater Los Angeles area locations.

In 2006 HealthCare Partners, LLC acquired JSA Healthcare Corporation, one of the leading healthcare provider organizations in Central Florida, which owns and operates 27 primary care clinics with 46 primary care and specialty physicians, has eight pharmacies, and manages an affiliated physician network with 70 physicians in 44Tampa Bay and Orlando area locations.

Nevada and Utah operations include Summit Medical Group and affiliated physicians who have 89 locations with 233 physicians, P5 Health Plan Solutions (third party administration and medical management), Lexon Medical Resources (medical billing and practice management consulting) and File Management Services (file management and archive records storage).

For more information, visit

Be the first to comment - What do you think?  Posted by admin - June 12, 2017 at 1:48 pm

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WakeMed Key Community Care and UnitedHealthcare Collaborate to Improve Patient Care Across the Triangle | Business Wire

WakeMed Key Community Care and UnitedHealthcare Collaborate to Improve Patient Care Across the Triangle | Business Wire

GREENSBORO, N.C.–(BUSINESS WIRE)–WakeMed Key Community Care (WKCC), an Accountable Care Organization

(ACO) created by WakeMed Health & Hospitals, WakeMed Physician Practices

and Key Physicians, and UnitedHealthcare are collaborating to improve

care coordination and enhance health services for Triangle-area

residents enrolled in UnitedHealthcare’s employer-sponsored health plans

who receive care from a WKCC primary care physician.

Through the new accountable care relationship that begins June 1, 2015,

UnitedHealthcare and WKCC will integrate and deliver valuable health

resources in a more coordinated way to support better health in the

Triangle and across the state.

WKCC has been an approved participant in the Medicare Shared Savings

Program since Jan. 1, 2014. A collaboration between WakeMed and Key

Physicians, the largest network of independent primary care physicians

in the Triangle, WKCC provides patients with access to more than 400

community physicians.

Doctors, hospitals and insurers participate in accountable care programs

to deliver enhanced coordination of care and provide resources that help

reduce costs and improve quality of care for patients. These efforts can

benefit patients in a variety of ways across their health care

experience, from a routine check-up or ongoing disease management, to an

unforeseen trip to the emergency department.

WKCC’s partnership with UnitedHealthcare offers new opportunities for

care providers to work closer together to help patients manage and

improve their health, while keeping costs under control. Participating

care providers will focus on:

  • proactive services to help patients receive preventive care, such as

    immunizations and screenings;

  • tools, materials and outreach to help patients better manage their

    chronic diseases;

  • staff to help patients navigate care at the right level, at the right

    time, in the right setting; and safer, more effective care as a result

    of shared knowledge and best practices among health care providers.

“We’re pleased to partner with UnitedHealthcare to improve both the

quality and value of care patients receive when they see a WKCC care

provider,” said John Rubino, M.D., WKCC chairman of the board.

“Together, we can continue to improve the patient experience while

making an impact on the health of our community.”

WakeMed Key Community Care’s new relationship with UnitedHealthcare will

help shift North Carolina’s health care system to one that rewards

quality and value instead of the volume of procedures performed. WKCC is

among 250 new accountable care programs UnitedHealthcare has committed

to in 2015 as it engages in deeper, more collaborative relationships

with physicians and hospitals across the United States. UnitedHealthcare

has more than 520 accountable care programs active today.

“Our collaboration with WakeMed Key Community Care will help connect the

people we collectively serve to the most effective care, place a greater

focus on the quality of their care and compensate care providers for

improving patients’ health,” said Garland Scott, CEO, UnitedHealthcare

of the Carolinas.

UnitedHealthcare employer-sponsored plan participants who currently

receive care from physicians participating in WKCC will automatically

benefit from this new relationship.

Care providers nationwide are showing strong interest in a shift to

value-based care. UnitedHealthcare’s total payments to physicians and

hospitals that are tied to value-based arrangements has nearly tripled

in the last three years to $38 billion. By the end of 2018,

UnitedHealthcare expects that figure to reach $65 billion.

UnitedHealthcare serves more than 1 million North Carolina residents

with a care provider network of 143 hospitals and nearly 25,000 care

providers statewide.

About WakeMed Key Community Care

Key Community Care is an Accountable Care Organization (ACO) established

to enhance the quality and coordination of health care, and reduce the

costs of care by providing more value for patients. ACOs enable medical

providers to work closer together to create healthier communities and

help Triangle-area patients better manage their health. A collaboration

between WakeMed Health & Hospitals and Key Physicians, WakeMed Key

Community Care brings together a network of more than 220 independent

Key primary care physicians with a leading health system and another 250

primary and specialty care providers from WakeMed Physician Practices.

The partnership is designed to ensure that patients, especially the

chronically ill, get the right care at the right time at the right

level, while avoiding unnecessary duplication of services and preventing

medical errors. WakeMed Key Community Care received approval as a

Medicare Shared Savings Program ACO in December 2013. It is a limited

liability company in which WakeMed Health & Hospitals and Key Physicians

are members. For more information, visit

About UnitedHealthcare

is dedicated to helping people nationwide live healthier lives by

simplifying the health care experience, meeting consumer health and

wellness needs, and sustaining trusted relationships with care

providers. The company offers the full spectrum of health benefit

programs for individuals, employers, military service members, retirees

and their families, and Medicare and Medicaid beneficiaries, and

contracts directly with more than 850,000 physicians and care

professionals, and 6,000 hospitals and other care facilities nationwide.

UnitedHealthcare is one of the businesses of UnitedHealth Group (NYSE:

UNH), a diversified Fortune 50 health and well-being company. For more

information, visit UnitedHealthcare at

or follow @myUHC on Twitter. For more information about

UnitedHealthcare’s full spectrum of value-based initiatives, visit


here to subscribe to Mobile Alerts for UnitedHealth Group.

Be the first to comment - What do you think?  Posted by admin - May 7, 2017 at 4:50 pm

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Health Insurance Startup Brings Bright New Option to Coloradans This Enrollment Period | Business Wire

Health Insurance Startup Brings Bright New Option to Coloradans This Enrollment Period | Business Wire

ENGLEWOOD, Colo.–(BUSINESS WIRE)–New health insurance startup, Bright

Health, brings a new choice to Coloradans this week, the first week

of open enrollment. The company is partnering with Colorado-based health

system Centura

Health to offer individual health plans focused on a consumer-driven

experience, making for a vastly different, and more encouraging,

enrollment landscape.

Bright Health was founded on the idea that health insurance and

healthcare work better together, driven by a focus on the relationship

between patients and their physicians. With this in mind, Bright Health

built a better health plan that makes care simpler, friendlier and more

seamless for its members. The company emerges as a brighter option in a

time of increasing consumer dissatisfaction with health insurance.

“There is no doubt the health insurance landscape has seen a challenging

year, with some of the most dramatic changes occurring on the individual

market,” said Bob Sheehy, co-founder and chief executive officer (CEO)

of Bright Health. “Fortunately, we developed Bright Health to directly

address what’s important to the consumer. We are constantly finding new

ways to cut costs and create tools to help members be proactive with

their health.”

Throughout development of the Bright Experience, Bright Health sought

consumer feedback and arrived at three core principles: great care,

affordability, and simplicity.

High Quality Care: Health Insurance and Healthcare on the Same Team

Health will offer six plans that connect members to care in Colorado.

Its official Care Partner, Centura Health, is known for offering

Coloradans high-quality care, making healthcare more accessible and

promoting lifelong health. The partnership with Centura Health and its

clinically integrated network of care, Colorado Health Neighborhoods,

has enabled Bright Health to deliver consumers a network that’s both

affordable and comprehensive.

In total, Bright Health members will have access to more than 4,000

network providers across 600 clinics, 15 Centura Health hospitals in

Colorado, and 1,300 Centura Health affiliated primary care providers —

approximately 99% of which are currently accepting new patients. The

Centura Health system also includes Neighborhood Health Centers,

non-traditional care options with DispatchHealth as well as systems of

care focused on heart and vascular, oncology and neurosciences. To

support the needs of the pediatric population, plan members will also

have access to Children’s Hospital Colorado’s urgent, emergency and

specialty care locations throughout metro Denver and Southern Colorado

and its specialty pediatric providers. Members will also have access to

over 110 pediatricians in 24 practices through the Colorado Pediatric


“Our work with Bright Health is another example of our focus to optimize

health value for the communities we serve,” said Pam Nicholson, chief

strategy officer, Centura Health. “With more than 4,000 providers in our

Colorado Health Neighborhoods network, along with our hospitals,

Neighborhood Health Centers and new non-traditional care options, Bright

Health members will experience the benefits of an integrated,

personalized approach to health care delivery focused on health and


The Bright Experience: Real Connections, Seamless Technology

Health has worked extensively with Coloradans to build an experience

that supports what consumers are seeking in a health plan. That’s why

the welcome experience is built around an introductory health survey

that generates a personalized profile, in turn enabling personalized

care. Members can then go on to select their Primary Care Provider who

serves as the quarterback for their Bright Health Care Team. Throughout

their membership, members receive regular and ongoing communications

from their Care Team, with suggestions on how to best utilize their

insurance plan.

Members can take advantage of a comprehensive provider search, spending

tracker and ongoing updates about services and coverage, among other

real-time tools. These tools can be accessed through their personalized

Member Hub, which is easy to navigate and available as a mobile app. The

hub also allows access for the Centura Health clinical team, ensuring

providers are able to spend more time providing effective and valuable

care, rather than asking patients to re-tell their health story during a

clinical visit.

In addition to its digital tools, Bright Health’s dedicated Care

Navigator Team offers members one-on-one support to find care and lower

out of pocket costs. Members also will be rewarded for engaging in their

health through Bright Rewards and can earn money on a pre-paid Visa™

card for participating in programs designed to promote health.

A Refreshingly Simple Enrollment Process
Bright Health

offers a simple and clear enrollment process for members, as well as

easy access to resources if additional help is needed. This includes a

trusted network of brokers to help consumers navigate the enrollment

process and determine which Bright plan is right for them and their


To ensure more Coloradans receive health coverage at an affordable rate,

Bright Health helps consumers identify their eligibility for federal

subsidies that are often overwhelming to navigate and go unclaimed. This

is crucial considering the U.S.

Department of Health & Human Services recently reported that

three-fourths of consumers should find plans for less than $100 a month

after receiving subsidy support. A quick phone call to a Bright Health

team member at (855) 8-BRIGHT will help residents understand their

potential savings.

With partnership as one of its core values, Bright Health has worked in

close collaboration with Colorado insurance brokers to apply insights to

its plans and ensure a streamlined enrollment process for members. To

receive further plan information, contact your insurance broker or

interact directly with a Bright Health or Centura Health representative


or call 1-855-8-BRIGHT. Open enrollment runs from Nov. 1, 2016 through

Jan. 31, 2017. Coverage will go into effect on Jan. 1, 2017 for those

registered by Dec. 15, 2016.

About Bright Health
Bright Health delivers a smarter, more

connected healthcare experience. From the company’s exclusive

partnerships with leading health systems to affordable health insurance

plans, and its simple, friendly approach to technology, Bright Health is

reshaping how people and physicians achieve better health together.

Backed with $80 million in Series A funding, Bright Health co-founders

include Bob Sheehy, former CEO of UnitedHealthcare; Kyle Rolfing, former

CEO of Definity Health and RedBrick Health; and Tom Valdivia, MD, MS,

former chief health consumer officer of Definity Health. Learn more at

About Centura Health
Centura Health connects individuals, families

and neighborhoods across Colorado and western Kansas with more than

6,000 physicians and 21,000 of the best hearts and minds in health care.

Through our 17 hospitals, two senior living communities, health

neighborhoods, physician practices and clinics, home care and hospice

services, and Flight For Life® Colorado, we are making the region’s best

health care accessible and affordable in every community we serve. We

believe you can inspire the people you care about to live healthier

lives by encouraging them to do the little things that can make a big

difference. We’re Centura Health, and we’re here for your health. For

information on Centura Health or any of the facilities in our network,

please visit the

Be the first to comment - What do you think?  Posted by admin - March 12, 2017 at 8:40 am

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Northeast Delta Human Services Authority Hosting Integrated Healthcare Summit on July 10, 2014

Northeast Delta Human Services Authority Hosting Integrated Healthcare Summit on July 10, 2014

Monroe, LA (PRWEB) July 02, 2014

Northeast Delta Human Services Authority (NE Delta HSA) announced today The Statewide Primary Care and Behavioral Health Integration Summit V scheduled for July 10, 2014 in Monroe. This Summit provides an opportunity for behavioral and primary healthcare professionals to learn more about the advancement and implementation of integrated healthcare. Current integrated healthcare trends and initiatives will be discussed from a local, statewide and national perspective. NE Delta HSAwill share preliminary information about its early-stage integration models and partnerships with primary care groups throughout northeastern Louisiana. The program will also include updates from state and national work groups that focus on integrated care.

NE Delta HSA is hosting the summit in collaboration with Louisiana Department of Health and Hospitals, Louisiana Office of Behavioral Health and the Louisiana State Team for Primary and Behavioral Healthcare Integration.

Summit presenters and facilitators include:

  •     Rochelle Head-Dunham, MD, FAPA – Louisiana Office of Behavioral Health Assistant Secretary and Medical Director
  •     Michael Duffy, RN, BSN – The Substance Abuse and Mental Health Services Administration (SAMHSA) Regional Administrator for Arkansas, Louisiana, New Mexico, Oklahoma, and Texas
  •     Hernan Reyes, MD – Health Resources and Services Administration (HRSA) Deputy Regional Administrator
  •     Jeff Capobianco, PhD – Senior Integration Healthcare Consultant, National Council for Behavioral Health
  •     Dr. Monteic A. Sizer – Northeast Delta HSA Executive Director

“We are thrilled to work with the State of Louisiana, SAMHSA and HRSA to bring innovative ideas and cost savings toward integrated health care,” said Dr. Sizer. “We are excited that these national organizations have taken notice of our efforts in the rural communities of our region and throughout northeastern Louisiana.”

Although Dr. Sizer says that Northeast Delta HSA is still in the early implementation stages of their integration models, he emphasizes the importance of the methods being utilized. “We’re seeking to undergird our efforts with research-based practices and continual training. In addition, we want to incorporate public health into our efforts, because our goal is to establish a network of behavioral health and primary care homes for the thousands of people who reside in northeastern Louisiana,” he said. “No matter where a person enters the healthcare system, there’s a place where they can access the care and treatment they need.”

“We envision integrated behavioral health and primary care in place all across Louisiana to further improve our health outcomes, and we’re excited to see the strides already in progress in our northeast region,” said Dr. Rochelle Head-Dunham. “We are fully committed at the state level to assist the northeast Louisiana region to further its integration models, and we encourage collaboration and participation from primary care providers to ensure that our citizens have the best care possible.”

“At a national and regional level, SAMHSA’s Center for Integrated Health Solutions actively promotes the development of integrated primary and behavioral health services to better address the needs of individuals with mental health and substance use conditions, whether seen in specialty behavioral health or primary care provider settings,” said Michael Duffy. “We are so pleased to see this work in practice in northeastern Louisiana.”

For more information about the Summit, contact Avius Zimmerman at avius.zimmerman(at)la(dot)gov.

To see the June 2014 NE Delta HSA newsletter, click here.

About Northeast Delta Human Services Authority (Northeast Delta HSA)

Northeast Delta HSA directs the operation of community-based programs to improve the quality of life of people with major mental illness, developmental disabilities and addictive disorders. Northeast Delta HSA is devoted to deliver programs and services that encourage people to reach their true human potential. Three tenets guide our efforts: excellent customer service, greater access to services and competent, quality care. Northeast Delta HSA serves citizens in 12 parishes of northeastern Louisiana: Caldwell, East Carroll, West Carroll, Ouachita, Lincoln, Madison, Franklin, Morehouse, Jackson, Tensas, Richland and Union. For more information, please call 318-362-3270.

Media Contact:

Jill Hirsekorn

Northeast Delta HSA, Public Information Director

2513 Ferrand Street, Monroe, LA 71201, Phone 318-362-5482


Be the first to comment - What do you think?  Posted by admin - at 7:36 am

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Access HealthCare, Light Medical and Physicians Treatment Center Join Privia Medical Group | Business Wire

Access HealthCare, Light Medical and Physicians Treatment Center Join Privia Medical Group | Business Wire

ARLINGTON, Va.–(BUSINESS WIRE)–Privia Health, LLC (“Privia”), a national physician practice management

and population health technology company, announced today that three

Lynchburg-based primary care practices, Access HealthCare, Light

Medical, and Physicians Treatment Center (PTC), will join Privia Medical

Group, one of the largest clinically integrated, high-performance

networks in the nation, currently operating in 6 states with over 1,400

providers, and caring for over 3 million patients.

“Partnering with Privia grants us access to the technology and clinical

support needed to better treat and coordinate care for our patients. We

are thrilled to be partnering with Privia Medical Group , as it will

allow us to take our patient care to the next level,” said David Smith,

MD, President and Owner of Access HealthCare.

“Health care is constantly evolving and we see our partnership as a way

to stay at the forefront of these changes. Making the decision to

partner with a group that allows us to maintain our independence,

while improving our ability to care for patients was easy,” said Matt

Tatom, DO, President of Physicians Treatment Center.

Gregg Albers, MD, President of Light Medical said, “In joining Privia, a

2016 HFMA Award winner, we are aligning with an organization that has

been recognized as an industry leader in healthcare finance. Privia’s

revenue cycle management team will support Light Medical’s billing and

collecting, allowing our practice to perform more efficiently.”

“We’re excited to be expanding our network in Central Virginia,” said

Jeff Butler, Founder and CEO of Privia Health. “These Lynchburg-based

groups, along with Central Virginia Family Physicians and Medical

Associates of Central Virginia, are paving the way to a new delivery

system that rewards for delivering better patient outcomes in the

Lynchburg community.”

Privia Medical Group, a national physician practice that is

purpose-built for population health, has consistently been one of the

fastest growing physician organizations in the nation for the last 3

years. Privia now comprises over 1400 providers operating in the

District of Columbia, Virginia, Maryland, New York, Georgia, Houston,

and Dallas-Fort Worth.

Providers interested in learning more about Privia should email

About Privia Medical Group

Privia Medical Group, a national, high-performance medical practice,

combines technology, team-based care, and unique wellness programs, to

help leading doctors better manage the health of their populations.

Privia Medical Group is a multispecialty practice, with a large number

of primary care physicians and medical specialists that manage high cost

chronic disease. Our medical group enjoys close partnerships with many

leading national payers, with reimbursement programs that reward our

doctors for improving outcomes and delivering high value care. For more

information, please visit:

About Access HealthCare

Access HealthCare, a 2-provider practice established in 2000, provides

comprehensive primary care services to men, women and children of all

ages, including daytime office hours and on-call availability after

hours. Access takes pride in offering old-style personal physicians,

while being supported by the best modern technology for careful,

professional medical care with an emphasis on wellness.

About Light Medical

Light Medical, Inc. was founded in 1989, serving the Lynchburg Community

families, as well as the staff faculty and students of Liberty

University in LU Health Services for 26 years. The 2-provider practice

continues to serve the medical, preventative care, sports medicine, and

occupational healthcare needs of the Lynchburg Community in the Light

Medical office on Linkhorne Drive. Light Medical’s mission is to offer

high quality medical care and to serve those in need, specifically

Medicaid, Medicare, and self-pay patients.

About Physicians Treatment Center

PTC provides the Lynchburg Community and surrounding region with walk-In

Primary care, ImmediateUrgent care, Occupational Health, Workers

Compensation, and Wellness services. PTC was established in 1984 to help

patients with their acute medical needs outside of the traditional

Monday through Friday, 9-5 hours. PTC has since matured into a

7-provider, full service, Primary Care Office, while still maintaining

walk-in roots. They offer virtually all services 7 days a week to

include extended evening hours. These hours, coupled with onsite

procedures, lab testing, and x-ray services, allow PTC to provide a

convenient and economical choice for patient’s medical needs. For more

information on PTC, please visit:

About Privia Health

Privia Health LLC, based in Arlington, VA, is a national physician

practice management and population health technology company that

partners with leading doctors to keep people healthy, better manage

disease, and to reward providers for delivering high value care. Through

its high-performance physician group (Privia Medical Group), accountable

care organization (Privia Quality Network), and population health

management programs, Privia works in close partnership with

forward-thinking health plans and national payers to better align

reimbursements to quality and outcomes. Privia’s proprietary cloud-based

technology platform, combined with an innovative approach to patient

engagement and physician-driven wellness, focuses on building a better

healthcare delivery system and creating a healthier patient population.

For more information:

Be the first to comment - What do you think?  Posted by admin - March 4, 2017 at 1:10 pm

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Implementing Change In The Healthcare System

Implementing Change In The Healthcare System

For many of us change is a difficult process. In organizations like healthcare it seems to advance at a snail’s pace sometimes. There is a need for change in healthcare, most agree, though we would be hard pressed to agree upon the changes needed. One incentive for change is pay-for-performance programs now beginning in several areas. I would like to describe a couple that affect primary care physicians and then give a few suggestions as to how to adopt changes to take advantage of these programs. Even if you are not in a primary care physician program, the methods suggested for change will be helpful, I believe.

In 2006 Medicare plans to institute a pay-for-performance program at the primary care physician level. Right now a model is being tested and seems to be doing quite well. In several states Blue Cross Blue Shield organizations are testing pay-for- performance programs. Here in West Michigan, Priority Health, a healthcare insurer, has promoted such a program for over five years. How does this work, you may ask? Priority Health, for example, funds the program for each of its patients a set amount. Doctors who meet a requirement of the program for a patient are rewarded with extra money for that patient. Hence, with many patients the income for the practice can be boosted considerably. The fact is that many are not rising to the opportunity. With planned cuts in Medicare reimbursements over the next few years, this source of income cannot be ignored! Healthcare programs need to change, no matter how difficult.

The impetus for change should rest with the leadership of an organization, although the change should not be the sole responsibility of the leaders. Representatives from all parts of the organization should be involved. Once the need for change in a process is agreed upon, either because of extra revenue from pay-for-performance programs or other agents or data that positively affect the bottom line, leaders should convene a task force to plan the change. With input from all, leaders should map the process as it currently exits and then should make a new map of how they would like it to be to incorporate the positive changes. The new procedure should be standardized for all to adopt.

How do you go about adopting these changes on a daily basis? This is probably the hardest part. Because humans learn in a variety of ways, it will take a variety of ways to implement the changes. The implementation of the changes should be based upon the learning styles of the individuals involved. Let me provide an example using the Medicare program. A patient who enters the Medicare program is entitled to a paid initial physical. A primary care physician should take advantage of this. Many don’t. If I were the manager of such an office, I would remind my staff who set up appointments to be aware of this fact. I would remind them at regular staff meetings. I would post visible reminders in the office. I might even have a message flashed on the computer screen once in a while. Then I would review the appointments of patients who have become Medicare qualified and see how many had their initial physical or were booked for it. I would adjust my methods to remind staff of the need for such examinations and continue to improve on this until the office achieves 100% compliance with the goal.

Booking the exam is not the only needed change. Doctors who perform the physical must accomplish examination details and actions laid out by Medicare. Hence, to be paid for the exam, each doctor must adhere to the exam details. I would help the doctors accomplish this in a variety of ways, depending on the doctor’s learning style. For example, a checklist of the exam details might be included in the patient history folder when the exam is performed. That way the doctor will not miss any steps. As the leader of the change, I would check with billing to see that all the steps were performed and adapt new approaches or reinforce existing ones to see that the changes are accomplished 100% of the time.

Changes such as these should be a part of a continuous quality improvement program at every healthcare provider organization. Let me quickly review the most important steps. First leaders should identify the changes needed. Then, the leaders should convene a committee of all affected staff to develop how to accomplish the change. Once the staff agrees upon the approach, the leaders should develop ways to implement the change on a daily basis adopting methods that incorporate learning styles of affected individuals. Then, they should continually analyze the progress of the changes and make necessary adjustments until the goals are accomplished. They should then audit the changes occasionally to be sure that the organization doesn’t fall back into old habits.

I believe that adopting such a change process will dramatically help at your site. You will see savings in time, increased patient or client health and satisfaction, as well as an improved bottom line!

Be the first to comment - What do you think?  Posted by admin - at 9:46 am

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